How to Contact Chase

19 Nov

How to Contact Chase

Here is all the additional contact information we have come across.

(See the bottom of this post for the latest info)

If you are calling Chase’s main banking number, here is a visual phone tree.

VP of Customer Service (so we are told) at Chase:

Deb Walden
PO BOX 15919
Wilmington, DE 19850
(302) 594-4000 office
(888) 643-9628 fax

Here is another Chase contact to try to ask for help when you can’t find anyone else to help you:

Mr. Frank Bisignano
Chief Administrative Officer
JPMorgan Chase & Co.
270 Park Avenue
New York, NY 10017-2014

Having a problem with the banking side of Chase? Here is a contact to try:

Heather Joyner
Executive Specialist
800.242.7399 ext. 51279
713-262-1279 Direct Line
FAX: 281-915-0984
heather.joyner@chase.com

Having a problem with Chase? Email Chase’s CEO Jamie Dimon for help at jamie.dimon@jpmchase.com or try executive.office@chase.com or send him snail mail at:

James Dimon
Chairman and Chief Executive Officer
JP Morgan Chase
270 Park Avenue, 39th Floor
New York, NY 10017
Phone: 212-270-1111
Fax : 212-270-1121
E-Mail Address: jamie.dimon@jpmchase.com

Charlie Scharf CEO Retail Financial Services (i.e. head of JPMorgan Chase retail banking)
Phone: 212-270-5447
Fax: 212-270-5448
E-Mail Address: charlie.scharf@chase.com

Gerald A. Smith CEO Credit Card Services
Phone: 302-282-3100
Fax: 302-282-3939
E-Mail Address: gordon.smith@chase.com

Marc Sheinbaum CEO-Retail Auto and Education Finance
Phone: 516-745-3838
Fax: 516-745-4040
E-Mail Address: marc.x.sheinbaum@jpmchase.com

David B. Lowman CEO Home Lending
Phone: 636-735-2121
Fax: 314-256-2800
E-Mail Address: david.b.lowman@jpmchase.com

Kevin D. Cook, Home Lending Executive Office Supervisor
614-422-7839 (phone)
614-388-9912 (fax)
kevin.d.cook@chase.com

Here is a link to lots of contact information for Chase.

Here is a number supposedly for the Chase Executive Team, whatever that is: 800-242-7339

Numbers for Chase executive customer service:

713-262-3866 (Banking, Michelle Crabtree)
800-242-7399 (Banking, General number)
888-622-7547 x 4350 (Credit card, general)
888-622-7547 x 6833 (Credit card, Jessica)
888-622-7547 x 6164 (Credit card, Sharon)
888-622-7547 x 6838 (Credit card, Patrick)

Direct numbers for WaMu loss mitigation (if you are behind on your mortgage and need help). We haven’t verified these numbers

(866) 926-8937
(888) 453-3102
(800) 478-0036
(800) 254-3677

Thanks Consumerist! (link and link)

Here is a handy guide to the Chase phone tree to get to where you want quicker.

Frustrated WaMu customer Alan tells gave me this number to get directly to a live person at WaMu without any prompts: 866-394-4034. He also designed WaMu a new logo:

If you want to record your phone conversations with WaMu/Chase, read this.

Update 8/23/12:  A reader gave us the helpful number:

Chase executive office 888 622 7547 ext 6773 Esmeralda Vasquez, she was very helpful and she truly was a customer advocate.  She assisted me with a fraud account opened in my name and later charged off and sold to some collection agency that took me to court. She retrieved the account(that was sold over 5 years ago) and had those jerks release the judgment.

Also I got a hold of Ms. Vasquez by first calling the banking side executive office at 800-242-7399 for all of those that have issued related to banking

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