Here is all the additional contact information we have come across.
(See the bottom of this post for the latest info)
If you are calling Chase’s main banking number, here is a visual phone tree.
VP of Customer Service (so we are told) at Chase:
PO BOX 15919
Wilmington, DE 19850
(302) 594-4000 office
(888) 643-9628 fax
Here is another Chase contact to try to ask for help when you can’t find anyone else to help you:
Mr. Frank Bisignano
Chief Administrative Officer
JPMorgan Chase & Co.
270 Park Avenue
New York, NY 10017-2014
Having a problem with the banking side of Chase? Here is a contact to try:
800.242.7399 ext. 51279
713-262-1279 Direct Line
Having a problem with Chase? Email Chase’s CEO Jamie Dimon for help at email@example.com or try firstname.lastname@example.org or send him snail mail at:
Chairman and Chief Executive Officer
JP Morgan Chase
270 Park Avenue, 39th Floor
New York, NY 10017
Fax : 212-270-1121
E-Mail Address: email@example.com
Marc Sheinbaum CEO-Retail Auto and Education Finance
E-Mail Address: firstname.lastname@example.org
Kevin D. Cook, Home Lending Executive Office Supervisor
Here is a link to lots of contact information for Chase.
Here is a number supposedly for the Chase Executive Team, whatever that is: 800-242-7339
Numbers for Chase executive customer service:
713-262-3866 (Banking, Michelle Crabtree)
800-242-7399 (Banking, General number)
888-622-7547 x 4350 (Credit card, general)
888-622-7547 x 6833 (Credit card, Jessica)
888-622-7547 x 6164 (Credit card, Sharon)
888-622-7547 x 6838 (Credit card, Patrick)
Direct numbers for WaMu loss mitigation (if you are behind on your mortgage and need help). We haven’t verified these numbers
Here is a handy guide to the Chase phone tree to get to where you want quicker.
Frustrated WaMu customer Alan tells gave me this number to get directly to a live person at WaMu without any prompts: 866-394-4034. He also designed WaMu a new logo:
If you want to record your phone conversations with WaMu/Chase, read this.
Update 8/23/12: A reader gave us the helpful number:
Chase executive office 888 622 7547 ext 6773 Esmeralda Vasquez, she was very helpful and she truly was a customer advocate. She assisted me with a fraud account opened in my name and later charged off and sold to some collection agency that took me to court. She retrieved the account(that was sold over 5 years ago) and had those jerks release the judgment.
Also I got a hold of Ms. Vasquez by first calling the banking side executive office at 800-242-7399 for all of those that have issued related to banking